LNER Customer Care Phone number, Address, Email, Routes, Map, Timetable, Live Train time, Tickets, How to buy ticket?, How to get refund?



London North Eastern Railway (LNER) is a British train operating company. It is owned by DfT OLR Holdings for the Department for Transport (DfT). The company’s name echoes that of the London and North Eastern Railway, one of the Big Four companies which operated between 1923 and 1948. During June 2018, LNER took over the InterCity East Coast franchise, after the previous privately owned operator Virgin Trains East Coast (VTEC) returned it to the government following sustained financial difficulties. The DfT intended for the company to operate the franchise until a new public–private partnership could be established during 2020.

How to Contact London North Eastern Railway (LNER) Customer Care?

Address: East Coast House, 25 Skeldergate, York YO1 6DH, United Kingdom

Write to: LNER, Freepost RTUH-TUGH-GCLZ, Cramlington, NE23 1WG

Phone: 03457 225 333 option 4

Text Relay Service 18001 03457 225 333

Email: [email protected]

Website: https://www.lner.co.uk/

Map: View Google direction here.

Routes at LNER

  • Edinburgh to London
  • London to Edinburgh
  • Leeds to London
  • Newcastle to London
  • York to London
  • London to Harrogate

Regular Service Route

Route Via
London King’s Cross to Lincoln Stevenage, Peterborough, Grantham, Newark Northgate
London King’s Cross to York Stevenage, Peterborough, Grantham, Newark Northgate, Retford, Doncaster
London King’s Cross to Leeds Peterborough, Doncaster, Wakefield Westgate
Stevenage, Grantham, Doncaster, Wakefield Westgate
London King’s Cross to Harrogate Stevenage, Grantham, Doncaster, Wakefield Westgate, Leeds, Horsforth
London King’s Cross to Edinburgh Waverley Peterborough (1tp4h), York, Darlington, Newcastle, Berwick-upon-Tweed
Peterborough, Newark Northgate, Doncaster, York, Northallerton (1tp2h), Darlington, Durham, Newcastle, Alnmouth, Berwick-Upon-Tweed

Irregular Service Route

Route Via
London King’s Cross to Bradford Forster Square Stevenage, Grantham, Retford (Bradford-bound only), Doncaster, Wakefield Westgate, Leeds, Shipley[a]
London King’s Cross to Skipton Peterborough, Newark Northgate, Doncaster, Wakefield Westgate, Leeds, Shipley[a] (London-bound only), Keighley[a]
London King’s Cross to Hull Peterborough (Hull-bound only), Grantham, Newark Northgate, Doncaster, Selby, Brough
An additional train from Hull terminates at Doncaster
London King’s Cross to Middlesbrough York, Thornaby
London King’s Cross to Sunderland Peterborough (London-bound only), York, Darlington, Durham, Newcastle
London King’s Cross to Glasgow Central Peterborough, Newark Northgate, Doncaster, York, Northallerton, Darlington, Durham, Newcastle, Alnmouth, Edinburgh Waverley, Haymarket, Motherwell
London King’s Cross/Leeds to Aberdeen York, Darlington, Newcastle, Berwick-upon-Tweed, Edinburgh Waverley, Haymarket, Inverkeithing, Kirkcaldy, Leuchars, Dundee, Arbroath, Montrose, Stonehaven
1 train per day runs to/from Leeds instead of London King’s Cross.
London King’s Cross to Inverness York, Darlington, Newcastle, Berwick-upon-Tweed(Inverness-bound only), Edinburgh Waverley, Haymarket, Falkirk Grahamston, Stirling, Gleneagles, Perth, Pitlochry, Kingussie, Aviemore
London King’s Cross to Stirling York, Darlington, Newcastle, Berwick-upon-Tweed, Edinburgh Waverley, Haymarket, Falkirk Grahamston

London North Eastern Railway (LNER) Route Map


LNER Timetable Dec-10 2023 to June-1 2024

Live Train Time at LNER


How to buy tickets LNER tickets?

  1. Visit https://www.lner.co.uk/buy-tickets/booking-engine/
  2. Enter the from to destination
  3. Select your trip type
  4. Enter the inbound and outbound date and time
  5. Enter the number of passengers
  6. Click “Search train tickets”


How to get refund your ticket?

The quickest way to claim a refund on your Season Ticket is from the place you bought your ticket, either online or at the station.

How to refund your ticket from your account:

  1. Go to your account
  2. Select your Season Ticket and tap view or edit
  3. Scroll down to ‘Amend journey or request a refund’ and follow the steps from there.
  4. You’ll then be able to see your refund in progress and be updated by email when it has been confirmed.

Email for a Season Ticket refund

Alternatively you can email your ticket image to Lner at [email protected] showing:

  1. Full name on the season ticket
  2. Original Ticket Number of the season ticket
  3. Please cut your ticket in half from top to bottom with VOID written across it
  4. Take a photograph of the ticket on a plain background with the two pieces of the ticket clearly apart
  5. Please ensure the details on both halves of the ticket are readable
  6. Season ticket end date (where applicable)
  7. Photocard Number (if a season refund)
  8. Station from and station to
  9. Class of travel (First or Standard Class)
  10. Amount
  11. And your last day of travel

Download the LNER App

Contacts LNER on Social Media


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