SNCF Connect Customer Care Phone Number, Address, Destinations, Map, Schedule, Timing, How to book ticket?, Sales Opening, Travel with Pets, Bicycle
SNCF Connect France Customer Care Phone Number, Address, Routes Map, Christmas/Winter holiday sales, and Claims
Founded: 16 May 2000; 23 years ago
Headquarters: La Défense, Hauts-de-Seine, France
Area served: Worldwide
Products: Train tickets
SNCF Connect, formerly OUI.sncf until January 25, 2022, is a subsidiary of SNCF selling passes and point-to-point tickets for rail travel around Europe. It has commercial links to major European rail operators including SNCF, Eurostar, Deutsche Bahn, and Thalys, and is made up of four independent companies in distinct geographical areas. As at 2003, It was the largest French electronic commerce website in volume. One quarter of French SNCF tickets are sold by this website.
How to Contact SNCF Connect Customer Support/Phone Number?
Address: 2 Pl. de la Défense, 92800 Puteaux, France
Phone: +33140876900
Website: http://www.sncf-connect.com/
Map: View the direction here
What are the services provided by sncf connect?
- Ticket book
- Car rental
- Taxi / Cab
- Luggage delivery
- Catering on board
- Car transport
What are the destinations covered by sncf connect?
- France
- United Kingdom
- Spain
- Italy
- Luxembourg
- Germany
- Netherlands
- London – United Kingdom
- Milan – Italy
- Amsterdam – Netherlands
- Brussels – Belgium
- Barcelona – Spain
- Provence-Alpes-Côte d’Azur
- Aquitaine
- Brittany
- Auvergne-Rhône-Alpes
- Eastern France
- Central Loire
- Pays de la Loire
- Normandy
- Languedoc-Roussillon-Pyrenees
- Burgundy
- Paris – Paris Region
- Lyon – Auvergne-Rhône-Alpes
- Bordeaux – Aquitaine
- Marseille – Provence-Alpes-Côte d’Azur
- Nice – Provence-Alpes-Côte d’Azur
- Avignon – Provence-Alpes-Côte d’Azur
- Strasbourg – Eastern France
- Aix-en-Provence – Provence-Alpes-Côte d’Azur
- Toulouse – Languedoc-Roussillon-Pyrenees
- Cannes – Provence-Alpes-Côte d’Azur
Trains Services at SNCF connect
SNCF Connect Route Map
SNCF cards and season tickets
| Cards and Packages | Age limit | Cost | Validity |
| Freedom Card | All ages | 299 € | Valid 1 year |
| Youth Advantage Card | 12 – 27 years old | 49 € | Valid 1 year |
| Adult Advantage Card | 27 – 59 years old | 49 € | Valid 1 year |
| Senior Advantage Card | 60+ years old | 49 € | Valid 1 year |
| Interrail Pass | All ages | ||
| Weekly or Monthly Package 2nd Class National | All ages | €1.50 maximum | |
| National Weekly or Monthly Package 1st class | All ages | €1.50 maximum |
How to create an account with sncf Connect?
- Visit https://www.sncf-connect.com/app/en-en/account/creation
- Enter the email address and password
- Click “Continue”
How to book tickets at SNCF Connect?
- Visit Online
- Enter the departure and arrival destination
- Select the Outbound and return date
- Enter the number of traveler, animals and bicycles
- Click “See Prices”
- To view the time table and ticket prices
- Select your time to travel and ticket price
- Select the ticket class type
- Choose your seats
- Click “Validate the basket”
- Make a payment
What is the designated bike area charges for at snfc connect Trains?
- TGV trains – 10 €/bike
- INTERCITE trains – + 5 €/bike
- OUIGO trains – + 10 €/bike
- T E R trains – Most TER trains have a bicycle area accessible free of charge and without booking.
Can I claim compensation if the train is delayed?
Yes. you can claim compensation. From now on, after 30 minutes’ delay, and for whatever reason, SNCF will allow you to obtain a voucher online. Beyond one hour of delay, you can also request compensation in the form of a bank transfer.
Compensation for a TGV INOUI, TGV LYRIA or INTERCITÉS train :
| Length of delay | Less than 30 minutes | Between 30 minutes and 1 hour | Between 1 and 2 hours | Between 2 and 3 hours | 3 hours and + |
| Compensated amount | – | 25% | 50% | ||
| Compensation mode | Voucher | Voucher or bank transfer | |||
Compensation for a OUIGO train:
| Length of delay | Less than 30 minutes | Between 30 minutes and 1 hour | Between 1 and 2 hours | Between 2 and 3 hours | 3 hours and + |
| Compensated amount | – | 25% | 50% | ||
| Compensation mode | Voucher | ||||
Compensation for Eurostar trains (trips to England):
| Length of delay | Less than 30 minutes | Between 30 minutes and 1 hour | Between 1 and 2 hours | Between 2 and 3 hours | 3 hours and + |
| Compensated amount | – | 25% | 50% | 75% | |
| Compensation mode | Voucher or bank transfer (maximum 50 %) | ||||
Compensation for Thalys trains (trips to Belgium, the Netherlands and Germany):
| Length of delay | Less than 59 minutes | Between 1 and 2 hours | Between 2 and 3 hours | 3 hours and + |
| 25% of the ticket price by bank transfer
OR 30% of the ticket price as a e-voucher |
50% of the ticket price by bank transfer
OR 60% of the ticket price as a e-voucher |
50% of the ticket price by bank transfer
OR 75% of the ticket price as a e-voucher |
||
| Compensation mode | e-voucher or bank transfer | |||
Sales Opening at SNCF Connect
Christmas holiday sales will open on 04/10/2023
- TGV INOUI From 10/12/23 to 09/01/24
- INTERCITES From 10/12/23 to 09/01/24
- OUIGO From 10/12/23 to 05/07/24
Between 09/01/24 and 09/02/24, the sale will open gradually for TGV INOUI and Intercités trains.
Winter holiday sales will open on 15/11/2023
- TGV INOUI From 10/02/24 to 24/03/24
- INTERCITES From 10/02/24 to 24/03/24
TER Gradual opening over the 3, 4 or 5 months depending on the French region for TER trains.
| Carrier | Time before the sales opening |
| TGV INOUI & INTERCITES | 4 months (except for summer and christmas holidays and february) |
| TGV INOUI Brussels, TGV INOUI Luxembourg-Paris, TGV INOUI Fribourg-Paris | 4 months |
| TGV INOUI from/to Spain, DB-SNCF en coopération, TGV Lyria, TGV France-Italy | 6 months |
| TER | between 3 and 5 months |
| OUIGO | between 2 and 9 months |
| THALYS (to Belgium, Germany and Nederlands) | 4 months |
| EUROSTAR (to the UK) | 11 months |
Download the SNCF Connect App
Contact sncf Connect on Social Media
