Eurotunnel (LeShuttle) Phone number, Map, Schedule, Tickets, How to book ticket?

LeShuttle (formerly Eurotunnel) is a railway shuttle service between Coquelles (near Calais) in Pas-de-Calais, France and Cheriton (near Folkestone) in Kent, United Kingdom. It conveys road vehicles (including cars, bicycles and motorcycles) and passengers (including some animals) by rail through the Channel Tunnel. Freight vehicles are carried in separate shuttle trains hauled by the same locomotives, that also contain a passenger carriage, known as the Club Car. The service is owned and operated by Getlink, the owner of the Channel Tunnel.

How to Contact Eurotunnel (LeShuttle) Customer Support/Phone Number?



Hours: Sunday to Monday  08:00 – 19:00 (All UK times)

Email: [email protected]


How to get the Terminal?

Eurotunnel Le Shuttle, UK Terminal

Address: Ashford Road, Folkestone, CT18 8XX

Map: View Google direction here.

Eurotunnel Le Shuttle, France Terminal

Address: Flexiplus Lounge, Eurotunnel Le Shuttle Calais Terminal, 62231 Coquelles, France

Map: View Google direction here.

Eurotunnel (LeShuttle) shuttle features

  • Every passenger shuttle has a locomotive at each end.
  • One half of the shuttle is single deck, and one half is double deck.
  • Each shuttle has a “single deck loader” at each end of the single deck section, and a “double deck loader” at each end of the double deck section.
  • Ordinary cars are usually loaded onto the double deck portion of the shuttle – so you may drive up a ramp inside the shuttle to access the upper deck, or you’ll be directed straight along the shuttle on the lower deck.
  • Higher vehicles, such as large MPVs, motorhomes, and coaches drive straight into the single deck portion of the shuttle.

How to create an account with Eurotunnel (LeShuttle)?

  1. Visit
  2. Enter the email and pasword
  3. Clcik “Register”
  4. Enter the name, date of birth, Nationality
  5. Enter the Phone number, and address
  6. Select your traveling Route, Vehicle, and Seasons
  7. Click “Send Form”


Ticket types at Eurotunnel (LeShuttle)

  • Short Stay Saver
  • Short Stay Flexiplus
  • Standard Fares & Prices
  • Standard Refundable
  • Flexiplus


How to book Eurotunnel tickets?

  1. Visit
  2. Enter the from to destination
  3. Select your trip type
  4. Enter the inbound and outbound date
  5. Click “Search and book”
  6. Enter the Vehicle details
  7. Select your suitable cabin and seats
  8. Enter your personal details
  9. Make a Payment
  10. You’ll receive the confirmation and e-ticket in your inbox.


Eurotunnel (LeShuttle)  Check-in Times

  • Check-in at least 1 hour and not more than 2 hours before your scheduled departure time.
  • If you are travelling with your pet we recommend you arrive at least 90 mins prior to your departure, so you have time to check them into the Pet Receptions building.

What is the minimum check-in time at the Pet Reception?

  • Check in your pet at least 1 hour, and no more than 2 hours before your booked departure.

Where do you check-in your pet on the Folkestone Terminal and Calais Terminal.?

Folkestone Terminal Pets check-in

Eurotunnel (LeShuttle)

Calais Terminal Pets check-in

Eurotunnel (LeShuttle)

How long is the travel time?

  • Travel to France in 35 minutes via tunnels

Download the LeShuttle App

Contacts Eurotunnel (LeShuttle) on Social Media







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