Renfe Phone Number, Train Routes, Map, Schedule, Timing, How to book ticket?, Luggage allowance

Founded: 1 January 2005
Headquarters: Madrid, Spain

Renfe officially Renfe-Operadora, is Spain’s national state-owned railway company. It was created in 2005 upon the split of the former Spanish National Railway Network  into the Administrador de Infraestructuras Ferroviarias (ADIF), which inherited the infrastructure, and Operadora, which inherited the railway service.

How to Contact Renfe Europe Customer Support/Phone Number?

Address: Madrid, Spain

Phone: 912 320 320


What are the services provide Renfe?

On Board Services On Land Services
  • 3 Luggage packages
  • Punctuality commitment
  • Audio and video on board (except Intercity)
  • Wifi (PlayRenfe on AVE)
  • Car in silence (AVE/Euromed)
  • Mobile cafe/bar
  • Customer service centers
  • Breaking points
  • Self-selling machines
  • Assistance for people with reduced mobility
  • Combined Cercanías
  • Obtaining Renfe Points

Routes at Renfe

  • Madrid Barcelona
  • Barcelona-Madrid
  • Valencia-Barcelona
  • Madrid-Valencia
  • Madrid-Alicante

Renfe Route Map

AVE and Long Distance Line Map


Middle Distance and Avant Map


International AVE Line Map


Refne Schedules

Click the above link and enter the from to destination to get a time schedules.

Train Services at Refne

Suburban and Medium Distance (DGSPCMD) DMU
Mainline Medium Distance Services EMU
High-Speed Medium Distance Services Avant
Long Distance (DGSLD) Al Ándalus
Costa Verde Express
El Transcantábrico Gran Lujo
La Robla Express
Mainline Long Distance Services Intercity
High-Speed Long Distance Services AVE

Tickets at Renfe

Seat type Standard Standard XL Comfort XL Comfort
Changes Not included First free change First free change Unlimited free changes
The price difference, if any, will be paid
Annulment Not included Refund 70% of the amount Refund 70% of the amount Refund up to 100%
Change of ownership Not included Cost €20 Cost €20 Including
Change due to missed train Not included Cost 30% new ticket Cost 30% new ticket Including
Access to Club Rooms Not included Not included Not included Including
Seat selection Extra: €5 Extra: €5 Extra: €5 Including
Choose the seat you want to travel in
Pets up to 10kg Extra: €10 Extra: €10 Extra: €10 Including
Travel with your pet
Dogs up to 40kg Not included Extra: €35 Not included Not included
Only on some trains
Extra: €5 Extra: €5 Including
All changes free. The price difference, if any, will be paid
AVE Bridge Not included Extra: €5 Extra: €5 Including
Advance or delay your train for free, on the same day, without paying the price difference
Full refund Not included Extra: €5 Extra: €5 Including
Cancel your ticket up to 7 days before and receive a 100% or 95% refund in the last 6 days.
Superflex Pack Not included Extra: €10 Extra: €10 Including
Includes: Unlimited free changes + AVE Bridge + Full refund
On-board catering Not included Extra: from €5.50 Extra: from €5.50 Including
Food and drinks served at your seat

How to buy tickets at Renfe?

You can buy Renfe tickets:

How to buy tickets at Renfe online?

  1. Visit
  2. Enter the departure, Arrival station
  3. Enter the departure and return date
  4. Enter number of travelers
  5.  Click “Search tickets”


What is the Renfe Baggage allowance for Travelling with Excess luggage and Oversized items?

Excess luggage 85x60x35 cm. (or that does not exceed 180 cm in total)
Booked more than 30 min before departure € 15.00
Booked less than 30 Min before departure € 30

Is Pets are allowed on Trains?

Yes. You must travel with their pet ticket and not be in the seat. Bed tickets are free if you travel with a premium ticket (not an option on AVE international trains). If your ticket is Basic or Choice, you only pay €10 to take your pet with you if you travel with the carrier.

Download the Renfe App

Contact Renfe on Social Media



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