Lumo Customer Care Phone Number, Email, Destinations, Routes, Map, Timetable, Ticket Prices, How to book ticket?, Travel with Pets, Bicycle

Lumo Customer Care Phone Number, Email, Luggage Allowance, How to get refund? Social Media

Lumo is a British open-access operator owned by FirstGroup that operates passenger trains on the East Coast Main Line between London King’s Cross and Edinburgh Waverley. It is headquartered in Newcastle upon Tyne. This is an innovative all-electric rail service

How to contact Lumo Customer Care?

Head Quarters Address: Central Square South, Orchard St, Newcastle upon Tyne NE1 3AZ, United Kingdom



  • Customer Relations: 06:00 to 23:00 Monday to Sunday except Christmas and Boxing Day
  • Retail Support: 08:00 to 20:00 daily except Christmas and Boxing Day

Email: [email protected]

Map: View Google direction here.


  • London Kings Cross
  • Newcastle
  • Morpeth
  • Stevenage
  • Edinburg

Main Region

  • Greater London
  • North East England
  • Scotland

Other region

  • East of England

Lumo TimetableLumo Lumo


Ticket types at Lumo

How to buy tickets at Lumo?

  1. Visit
  2. Enter the from to destination
  3. Select the departure and return date
  4. Select no of passengers
  5. If you have a rail card then select it
  6. Click “Find Tickets”

 Train Seat Map Plan


Live Train Time

How to get refund at Lumo?

  • An administration fee of £10 per ticket (for Advance tickets) or per transaction (for all other tickets),  you must submit your ticket for refund within 28 days of the expiry date of ticket.
  • If you bought your ticket(s) from by telephone, on board trains, or
  • For any printed tickets, the unused ticket(s) and seat reservation(s), along with your booking reference and refund form will need to be returned to: Freepost LUMO REFUND

Note: All refund payments should be made within 28 days.


  1. Visit
  2. Login to your Accounts
  3. Enter the ticket details
  4. Enter why you want a refund (providing evidence to support your request if needed)
  5. Click “Refund request”

Can you reserve a bicycle on the train?

Its does not accept non-foldable bicycles as there is not enough space on board, however they have partnered with FIRSTLUGGAGE to transport your bicycles wherever you need them.

Folding bikes are welcome on the train and are not subject to reservation requirements. Pack your bike and stack your luggage before boarding the train.

How to get your Luggage allowance?

  1. Visit
  2. Enter the from to destination
  3. Click “Continue”
  4. Select your luggage weight
  5. To get your luggage quote


For more information contacts: Email: [email protected]

Can you take pets on trains?

Pets can be taken on trains. Dogs must be kept on leads and other small domestic animals must always travel in a fully enclosed basket not exceeding 85 x 60 x 60 cm. Seats cannot be reserved for animals (except assistance dogs).

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Lumo Lumo

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