Hellenic Train Phone Number, Routes, Timetable, How to book?, Travel with Pets, Bicycle

Hellenic Train Founded: 1 January 2008; 15 years ago
Headquarters: Athens, Greece
Area served: Greece

Hellenic Train S.A., formerly TrainOSE S.A. is a private railway company in Greece that operates passenger and freight trains on OSE lines. The Train employs train crews, and operators and manages most of the rail services throughout the Greek railway network, leasing rolling stock owned by GAIOSE except for ETR 470 trains.

Hellenic Train

How to contact Hellenic Train Customer Care?

Address: 41 Syngrou Street & 13 Petmeza, P.O. 11743, Athens

Customer Service Center

  • Phone: 14511 (Calling from a landline costs 0.646 euros per minute.
    Calling from a mobile phone costs EUR 0.984 per minute ,
    plus a 10 (%) percent mobile phone fee (before VAT) is applied.)
  • Complaint line for the 14511 hotline: 2130121011
  • Hours: opening hours 07:00-21:00 daily, non-urban charge

Special Overseas Line

Special Line for Tourist Trains

  • Phone: 2130121010
  • Hours: opening hours 07:00-21:00 daily, municipal charge

Disabled / AMK

  • Phone: 213 0121121
  • Hours:opening hours 08:30-20:30 daily, municipal charge

Email: [email protected]

Website: https://www.hellenictrain.gr/

Map: View Google direction here.

Service at Hellenic Train

  • Services for the passenger
  • Transportation of persons with disabilities
  • Bicycle transport
  • Pantry Services inside the train
  • Passenger Information Services – PIS
  • Hand luggage lockers – Lockers

Travel services

Long distance network
  • Intercity Trains (IC)
Suburban and Regional Lines of Athens, Thessaloniki & Patras
  • Suburban and Regional lines of Athens
  • Regional lines of Thessaloniki
  • Suburban Patras
Tourist trains
  • The Pelion Train, a legendary route
  • Odontotos Diakoptos – Kalavrytons, a magical route
  • Katakolo – Olympia
International routes

Hellenic Train Routes

IC & ICE Routes

  • Athens-Thessaloniki & Athens-Kalambaka

Athens Suburban Lines and Peloponnese Lines Routes

  • Piraeus-Airport, Piraeus-Kiato, Athens-Chalkida, A. Liosia-Kantza-Airport, Kiato-Patra, Kiato-Aigio, Diakopto-Kalavryta, Patras Suburban, Katakolo-Olympia

Routes of Central Greece

  • Kalambaka-Paleofarsalos-Larissa-Thessaloniki, Leianokladi-Tithorea-Athens, Leianokladi-Lamia-Stylida, Ano Lechonia-Milies, Larisa-Volos

Routes of Northern Greece

  • Thessaloniki-Florina, Thessaloniki-Serres-Drama, Drama-Xanthi, Xanthi-Alexandroupoli, Alexandroupoli-Ormenio

Hellenic Train Route Map

Hellenic Train

Passenger Train Service

Type Service
Intercity Athens–Thessaloniki
Regional Athens–Chalcis
Suburban (Athens) Ano Liosia–Athens Airport
Piraeus–Athens Airport
Suburban (Patras) Agios Andreas–Rio
Local Diakopto–Kalavryta
Tourist Pelion line

Hellenic Train timetables

How to buy ticket at Hellenic Train?

You can buy tickets:

Hellenic Train

What is the Hellenic Baggage allowance for Travelling with Excess luggage and Oversized items?

  • The fee for checked luggage is €5 per 2 pieces of luggage with a total weight of up to 40 kg (per passenger).
  • If the luggage per passenger exceeds 2 pieces or 40 kg, the passenger is obliged to pay the corresponding multiple fare.
Weight (kg) Price (VAT included)
0-6 € 5
06-12 € 10
12-20 € 15

Luggage Services

How to get reduced ticket prices?

A passenger who buys a ticket earlier than the day of train departure based on the Train’s current tariff policy has significant discounts on the ticket price. More specifically, the discounts depending on the pre-purchase time of the ticket are the following:

  • 15 % discount: Valid for ticket issuance sixty (60) days*24 hours before the scheduled itinerary
  • 10 % discount: Valid for ticket issuance thirty (30) days*24 hours before the scheduled itinerary
  • 5 % discount: Valid for ticket issuance fifteen (15) days*24 hours before the scheduled itinerary

Download the Hellenic Train App

Contact Hellenic Train on Social Media


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