East Midlands Railway (EMR) Phone Number, Email, Routes, Timetable, Live arrival departure, How to book?

East Midlands Railway (EMR) Customer Care Phone Number, Email, Destinations, Routes, Map, Timetable, Live Train Times, Tickets, How to book ticket?, How to get refund?

East Midlands Railway (EMR) is a train operating company in England, owned by Transport UK Group, and is the current operator of the East Midlands franchise. Originally owned by Abellio, EMR took over operations from East Midlands Trains (EMT) on 18 August 2019, on an agreement to run the franchise for eight years. As part of the franchise commitments, EMR placed an order for 33 new bi-mode Class 810 Aurora high speed train sets and sourced preexisting Class 170 multiple units from other operators.

How to contact EMR Customer Care?

Address: East Midlands Railway | EMR HQ, Locomotive House, Locomotive Way, Derby DE24 8PU, United Kingdom

Phone: +443457125678

Hours: Monday to Friday 9 am–5 pm, Sat & Sun Closed

Email: [email protected]

Website: https://www.eastmidlandsrailway.co.uk/

Map: View Google direction here.

Fleets at East Midlands Railway (EMR)

Current fleet:

  • Bombardier Voyager
  • Siemens Desiro
  • Sprinter
  • Bombardier Turbostar

Future fleet:

  • Hitachi AT300
  • Bombardier Turbostar

What are the routes covered by East Midlands Railway (EMR)?

European routesPopular routesPopular routes
  • Chesterfield to Paris
  • Derby to Paris
  • Kettering to Paris
  • Leicester to Paris
  • Market Harborough to Paris
  • Nottingham to Paris
  • Sheffield to Paris
  • Wellingborough to Paris

Nottingham to London
Leicester to London
Sheffield to London
Derby to London
Chesterfield to London
Market Harborough to London
Bedford to London
Wellingborough to London
Loughborough to London
Kettering to London
East Midlands Parkway to London

Luton Airport Parkway to London
Beeston to London
Corby to London
Luton to London
Nottingham to Manchester
Nottingham to Leicester
Sheffield to Manchester
Sheffield to Liverpool
Derby to Leicester
Sheffield to Leicester
Lincoln to Nottingham
Warrington to Manchester
Nottingham to Liverpool
Sheffield to Nottingham
Loughborough to Leicester
Newark to Nottingham
Grantham to Nottingham
Skegness to Nottingham
Peterborough to Nottingham

East Midlands Railway (EMR) Route Map


East Midlands Railway (EMR) Timetable

Live Train Time


How to find your seat?

Click the above link. Choose two stations and a time to see a heatmap showing how crowded the trains are. This is not a live feed but provides a guide to predict the busiest trains during peak hours.

Ticket types at East Midlands Railway (EMR)

Daily Train Tickets Season Tickets Other train ticket types
Anytime Train Tickets
Advance Train Tickets
Off Peak & Super Off Peak Train Tickets
Season Tickets
Flexi Season
Range & Rover Tickets
Plus Bus Tickets
Park & Ride Tickets

How to get discount tickets at East Midlands Railway (EMR)?


  • Save on average 33% off the cost of your journey

Group Tickets

  • Buy Group save tickets to save 34% off adult tickets when you travel in a group of three to nine adults. Plus you can take up to four children with you for just £1 each.

Disability discounts on train tickets

1.Anytime tickets

  • First/Standard Class Anytime Single or Return – 34% off​
  • First/Standard Class Anytime Day Single – 34% off
  • First/Standard Class Anytime Day Return – 50% off

2. Season Tickets

  • First/Standard Class Anytime Single or Return – 34% off
  • First/Standard Class Anytime Day Single – 34% off
  • First/Standard Class Anytime Day Return – 50% off
  • The same discount will apply to one friend travelling with you.

Child tickets

Children under 5

  • If you’re travelling with children under 5, they’re completely free when accompanied by fare-paying parent or guardian.

Children aged 5 to 15

  • Kids aged 5 to 15 benefit from a 50% discount on the price of a full adult ticket.

How to buy EMR tickets?

  1. Click the above link
  2. Enter the departure and arrival port
  3. Enter the departure and return date
  4. Select the passengers, vehicle, and pets
  5. Select your Railcard
  6. Click “Find tickets and time”
  7. Select your vessel and click “Proceed”
  8. Enter the Email and phone number
  9. Make a Payment


How to get refund at EMR?

If you think you may be eligible for a refund, you must submit a claim within 30 days of buying your ticket.

Email: [email protected]

or Write to following address
Address: EMR Customer Service Centre, Locomotive House, Locomotive Way, Derby, DE24 8PU.


  • Your original ticket, or a legible copy
  • If the quality of the copy isn’t high enough, we may request the original ticket
  • Your booking reference (if applicable)
  • A printed screenshot of the lower fare website at payment stage. It should show the price, class, number of passengers, any railcards used, date and time, starting station and destination. The lower fare shown must be for travel on the same day as your current EMR booking
  • Your contact address and phone number​

Download the EMR App

Contact EMR on Social Media

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